Privacy Policy

Responsible for the processing of your personal data

Owner: Hong Kong Ace Ecommerce Co., Limited
Address: 38 Pitt Street, Yau Ma Tei, Kowloon.H.K.
Trade name: Urbancitymove

The personal data provided to Urbancitymove comes from:

  • Contact forms
  • Registration forms on the website
  • Subscription forms for content
  • Comments on the website

This data is automatically stored by the system used by this website. Urbancitymove undertakes to securely store the data provided by users and to install means to prevent their loss, misuse, alteration, unauthorized access, and extraction.

Purpose of the collection of personal data

When a user connects to this website, for example to comment on a product, send an email to the owner, subscribe, or make a purchase, they are providing personal information for which Urbancitymove is responsible.

This information may include personal data such as your IP address, name, physical address, email address, telephone number, and other information. By providing this information, the user gives their consent for their information to be collected, used, managed, and stored by Urbancitymove.

Personal data request systems

At Urbancitymove, there are different systems for capturing and processing personal information provided by interested parties for the following purposes:

  • Contact form: we request the following personal data: name and email, to respond to your request and answer any doubts, complaints, comments or concerns you may have regarding the information included on the website, the processing of your personal data, issues related to the legal texts included on the website, as well as any other queries you may have that are not subject to the contracting conditions. The data provided will be located on the servers of Cubenode (Urbancitymove’s provider) within the EU.
  • Registration form on the website: when the user registers on our website by creating an account, we request personal, contact, and shipping information. These are automatically saved by the system and serve us to manage the purchase, shipping of products, and contact with the customer at any time. This data is also included in the list of subscribers to send newsletters, promotions, and special offers. The data provided will be located on the servers of Cubenode (Urbancitymove’s provider) within the EU.
  • Content subscription form: here we request the following personal data: name, email. These forms are used to manage the subscription list, send newsletters, promotions, and special offers provided by the user when subscribing. Within the website, there are several forms to activate the subscription. The electronic newsletters or newsletter are managed by Mailchimp and will be located on the servers of Mailchimp (Urbancitymove’s provider) within the EU.
  • Comments: to be able to comment, the user’s name and email are required. The data provided will be located on the servers of Cubenode (Urbancitymove’s provider) within the EU.

There are other purposes for which we process your personal data:

  • To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms that help this website ensure the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • Other non-identifying data is also collected through some cookies that are downloaded onto the user’s computer when they browse this website, as detailed in the cookie policy.
  • To manage social networks: Urbancitymove has a presence on some social networks. The processing of data carried out on people who become followers on the official pages of Urbancitymove’s social networks will be governed by this section, as well as by any conditions of use, privacy policies, and access regulations belonging to the respective social network and previously accepted by the user. We will process your data for the purposes of properly managing your presence on the social network, informing you about activities, products, or services of this website, as well as for any other purpose allowed by social network regulations. Under no circumstances will we use social media follower profiles to send individual advertising.


The remarketing function allows us to reach people who have previously visited Urbancitymove and associate a specific audience with a particular message. Remarketing is a method to encourage users who have visited our site to return.

The information we collect through this function is collected by cookies. If you do not want your information to be collected by these cookies, you can disable the use of Google cookies through the Google Ads Settings.

This type of service allows interaction with social networks or other external platforms directly from the pages of this website. Interactions and information obtained by this website will always be subject to the user’s privacy settings on each social network. If a service is installed that allows interaction with social networks, it is possible that, even if users do not use the service, it may collect web traffic data related to the pages on which it is installed.

Facebook Ads, Google Ads, and other advertising platforms

The function of ads on Facebook and Google allows us to reach people who are searching for keywords or within a segmentation that may be related to the products and services provided at Urbancitymove.

The data obtained on both platforms are subject to this privacy policy, as well as the specific policies of both platforms. Under no circumstances will Urbancitymove use the data and information from Facebook Ads and Google Ads for a purpose other than that detailed in this Privacy Policy.

Data retention period

The data will be retained indefinitely unless the user requests its deletion.

Recipients of the data

Urbancitymove employs third-party tools to manage user data. The data is shared with the following providers:

  • Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help Urbancitymove analyze how users use the website. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
  • Hosting: Banahosting, located in Spain. (More information at: It processes the data for the purpose of providing hosting services to Urbancitymove.
  • Web platform: Automattic Inc., located in the United States. More information at: (Automattic Inc.). Automattic Inc. processes the data for the purpose of providing web platform services to Urbancitymove.
  • Email marketing: The Rocket Science Group LLC d/b/a, located in the United States. More information at: (The Rocket Science Group LLC d/b/a). The Rocket Science Group LLC d/b/a processes the data for the purpose of providing email marketing services to Urbancitymove.
Data security

Urbancitymove is committed to using and processing user data, respecting its confidentiality and using it for the intended purpose, as well as complying with its obligation to store it and adapt all measures to prevent alteration, loss, treatment or unauthorized access, in accordance with current data protection regulations.

This website includes an SSL certificate. This is a security protocol that ensures the integrity and security of your data during transmission between a server and web user, and vice versa, which is completely encrypted.

Urbancitymove cannot guarantee the absolute invulnerability of the Internet network and therefore the violation of data through fraudulent access to them by third parties. Urbancitymove undertakes to inform its users in the event of a possible security breach in its data storage systems.

Data Accuracy / Acceptance / Revocation

The user is responsible for the truthfulness and accuracy of the data submitted to Urbancitymove, and exempts the company from any responsibility in this regard.

Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided, and commit to keeping them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

The user declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to their processing by Urbancitymove in the manner and for the purposes indicated in this privacy policy.

The consent given, both for the processing and for the transfer of the data of the interested parties, may be revoked at any time by notifying Urbancitymove in the terms established in this Policy for the exercise of ARCO rights. This revocation will not have retroactive effect in any case.

For any questions or concerns about our Privacy Policy or if you want to exercise any right or action related to your personal data, please contact us at the following email address:

Modification of this Privacy Policy

Urbancitymove reserves the right to modify this Privacy Policy to adapt it to legislative or jurisprudential novelties, as well as to industry practices.

Cookie Policy

The use of cookies is necessary to navigate this website. Cookies are small files that are installed on the device from which Urbancitymove is visited and provide us with anonymous information automatically.

The user can choose which cookies they want to work on this website by configuring their browser. However, when accessing this website, the user will be informed about the use of cookies and must give their consent to allow their use.

Information stored by cookies

Cookies do not usually store sensitive information since the data they save is technical, statistical, personal preferences, content personalization, etc.

Types of cookies present on this website

At Urbancitymove, we use two types of cookies:

-Our own cookies, generated by our website: session, personalization, and security cookies.

-Third-party cookies:

  • Google Analytics. We use these cookies to collect anonymous data from visitors to improve their experience on the website.
  • Social media cookies: Facebook, Twitter, Youtube, etc.
  • Google Ads cookies: for remarketing and reaching users who have visited our website.

Deleting Cookies

Cookies can be deleted and blocked by the user at any time, generally or specifically for any domain. The user is free to do so without affecting the terms of service and products offered at Urbancitymove.

  • Cookies are associated with the browser and not with the person, so the user can delete or block them by simply activating the corresponding function in the browser settings.
  • Cookie settings for Google Chrome (
  • Cookie settings for Apple Safari (
  • Cookie settings for Internet Explorer (
  • Cookie settings for Mozilla Firefox (